Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Service" refers to machine learning solutions and business intelligence services provided by Lumitask
• "User" or "Client" refers to any individual or organisation engaging our services
• "We", "Us", or "Our" refers to Lumitask
• "Content" refers to text, data, information, and materials provided through our services
• "Agreement" refers to these Terms and Conditions together with any service-specific agreements

2. Acceptance of Terms

By accessing our website, submitting inquiries, or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

You represent that you are at least eighteen years of age and have the legal capacity to enter into this agreement. If acting on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

3. Service Description

Lumitask provides machine learning solutions for business intelligence including:

• Business Data Health Check assessments
• Predictive Insights Model Development
• Integrated BI Intelligence Suite implementations

Service availability is subject to our operational capacity and technical requirements. We reserve the right to decline service engagements that fall outside our scope or capabilities.

Services are provided primarily to organisations based in Singapore, though we may accept clients from other jurisdictions on a case-by-case basis.

4. User Responsibilities

4.1 Acceptable Use

You agree to use our services in compliance with all applicable laws and regulations. You will not:

• Provide false or misleading information during engagement processes
• Use services for unlawful purposes or in violation of any regulations
• Attempt to access systems or data without authorisation
• Interfere with or disrupt our services or infrastructure
• Reproduce or distribute our proprietary methodologies without permission

4.2 Data Provision

For service delivery, you agree to:

• Provide accurate and complete data as required for engagements
• Ensure you have necessary rights and permissions for data shared with us
• Maintain appropriate backup copies of your data
• Notify us of any data quality issues or concerns promptly

5. Intellectual Property

5.1 Our Intellectual Property

All methodologies, frameworks, code libraries, and analytical approaches developed by Lumitask remain our intellectual property. You receive a limited, non-exclusive license to use deliverables for your internal business purposes only.

5.2 Your Data

You retain all rights to your business data. We claim no ownership over data you provide for service engagements. We use your data solely for the purpose of delivering agreed services.

5.3 Models and Documentation

Upon full payment, you receive rights to use predictive models and documentation developed specifically for your engagement. You may not resell, license, or distribute these materials to third parties without our written consent.

6. Payment Terms

6.1 Fees and Pricing

Service fees are specified in individual engagement agreements. All prices are quoted in Singapore Dollars (SGD) and exclude applicable taxes unless stated otherwise.

6.2 Payment Schedule

Payment schedules are defined in engagement agreements. Typical arrangements include:

• Business Data Health Check: Full payment upon engagement commencement
• Predictive Model Development: Fifty percent upon commencement, fifty percent upon delivery
• BI Intelligence Suite: Milestone-based payments aligned with implementation phases

6.3 Late Payment

Invoices are due within thirty days of issue. Late payments may incur interest charges at prevailing commercial rates and may result in suspension of services.

7. Service Delivery Terms

7.1 Engagement Scope

Each engagement includes defined scope, deliverables, and timeline documented in a service agreement. Changes to scope require mutual written agreement and may affect pricing and timeline.

7.2 Timeline and Delays

We commit to reasonable efforts to meet stated timelines. Delays may occur due to data availability, stakeholder coordination, or technical complexities. We will communicate any anticipated delays promptly.

7.3 Client Obligations

Timely service delivery requires your cooperation including data provision, stakeholder availability, and timely feedback. Delays caused by client factors may extend engagement timelines without additional cost to you.

8. Disclaimers

8.1 Service Provided "As Is"

Our services are provided on an "as is" basis. While we employ professional standards and methodologies, we make no guarantees regarding specific outcomes or results.

8.2 Model Performance

Predictive models are developed using statistical techniques applied to historical data. Model accuracy may vary based on data quality, changing business conditions, and unforeseen factors. We document model limitations and performance metrics but cannot guarantee specific prediction accuracy.

8.3 Professional Advice Disclaimer

Our services provide analytical tools and insights but do not constitute legal, financial, or professional advice. You should consult appropriate professionals for decisions requiring specialised expertise.

9. Limitation of Liability

To the fullest extent permitted by Singapore law:

• Our total liability for any engagement shall not exceed the fees paid for that specific engagement
• We are not liable for indirect, consequential, or incidental damages including lost profits or business interruption
• We are not liable for damages resulting from your use or inability to use analytical models or deliverables
• We are not liable for data loss unless caused by our gross negligence

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or matters that cannot be limited under Singapore law.

10. Indemnification

You agree to indemnify and hold Lumitask harmless from claims, damages, and expenses arising from:

• Your violation of these Terms and Conditions
• Your violation of any applicable laws or regulations
• Infringement of third-party rights through your use of our services
• Data you provide that infringes intellectual property or privacy rights

11. Termination

11.1 Termination by Client

You may terminate an engagement with thirty days written notice. You remain responsible for fees for work completed prior to termination and any committed costs incurred.

11.2 Termination by Lumitask

We may terminate an engagement if:

• Payment obligations are not met within sixty days of invoice date
• You breach material terms of the agreement
• Required data or stakeholder cooperation is not provided
• Continuation would violate applicable laws or regulations

11.3 Effects of Termination

Upon termination, you receive deliverables completed to that point. Outstanding fees become immediately due. Confidentiality obligations survive termination.

12. Dispute Resolution

12.1 Governing Law

These Terms and Conditions are governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of Singapore courts.

12.2 Informal Resolution

Before pursuing formal dispute resolution, parties agree to attempt informal resolution through good-faith discussions for a period of thirty days.

12.3 Mediation

If informal resolution is unsuccessful, parties may agree to mediation through the Singapore Mediation Centre before pursuing litigation.

13. General Provisions

13.1 Entire Agreement

These Terms and Conditions, together with any engagement-specific agreements, constitute the entire agreement between parties and supersede all prior discussions and understandings.

13.2 Severability

If any provision is found unenforceable, remaining provisions continue in full force. Unenforceable provisions shall be modified to achieve the intended effect to the extent possible.

13.3 Waiver

Failure to enforce any provision does not constitute waiver of that provision or our right to enforce it subsequently.

13.4 Assignment

You may not assign rights or obligations under these terms without our written consent. We may assign our rights and obligations to affiliated entities or in connection with business transfers.

13.5 Notice

Notices under these terms shall be provided in writing to the contact information on file. Email notices are considered delivered twenty-four hours after sending.

14. Changes to Terms

We may update these Terms and Conditions periodically. Material changes will be communicated through:

• Updated posting on our website with revised effective date
• Email notification to active clients
• Notice during ongoing engagements

Continued use of services after changes become effective constitutes acceptance of revised terms. If you do not agree with changes, you may terminate the relationship per Section 11.